Volunteers play a very big part in supporting and delivering the service we provide to our clients here at North Bristol Advice Centre. We are looking to recruit Debt Support Volunteers to assist our clients with debt cases both through admin support and follow-on conversations with clients.
What's in it for you:
- Experience of supporting clients, development of knowledge around debt issues
- It’s a great way to make a real difference in someone’s life
- You’ll be giving something to your community
- As a volunteer you would have the opportunity to be part of something meaningful and to develop and learn new skills
Experience and skills:
- Some knowledge of debt issues and a willingness to learn
- Good written and verbal communication skills with attention to detail
- Reliability, commitment and a friendly manner
- Good IT skills
- Able to work independently
- Confidence to address client problems and support identified solutions
Tasks and responsibilities:
- To support debt caseworkers with individual client cases by making follow up phone calls, pursuing documents, applying for credit reports
- To complete charity applications and other forms with clients
- To keep accurate, confidential case records
- Drafting letters, printing and other admin tasks
- To respect client confidentiality and adhere to data protection principles
- To attend an induction and introductory training
We provide:
- Full induction and training to enable you to carry out your role confidently
- Ongoing support from a team member of staff
- Opportunities to use your existing skills and develop new ones
- The opportunity to work within a supportive team where "every volunteer counts"
For more information and how to apply see our website:/https://northbristoladvice.org.uk/get-involved/volunteer/
Or contact us on: team@northbristoladvice.org.uk
Meet us for an informal interview week commencing 12th February
Training date: 21/02