Purpose of role:
More families than ever are using our services and we need you to help us reach them all. As a Volunteer Helpline Advisor, you will be responding to Helpline enquiries from parents and carers by phone and email. You will be playing a part in helping ERIC to achieve its key aim of growing the service and supporting even more families.
This role can be done remotely and training is provided.
If you are a healthcare professional who is passionate about helping to improve the lives of families with children affected by continence issues, and you can commit your time on a regular weekly basis, we’d love to hear from you.
Terms:
We are currently looking for volunteers to help our team on Mondays, Tuesdays or Wednesdays. To maintain consistency and a high standard of professional practice, volunteers should be able to commit to a regular pattern of one shift per week, of 4-5 hours, for a minimum period of one year.
Tasks could include:
- Answering calls on the Helpline
- Signposting to information on our website
- Responding to & following up enquiries by email
- Entering information onto our IT system
Skills and qualities:
- Professional qualification and/or clinical experience
- Enjoy working as part of a team
- Friendly and positive with a can-do attitude
- Well organised with good time management skills
- Empathetic and non-judgmental
- Able to use standard IT packages including Microsoft Office (Excel, Word and Outlook)
- Able to follow ERIC’s policies, including safeguarding and confidentiality
- Willing to continuously develop professional practice.