At Young Lives vs Cancer, we are One Team with One Target. It is our mission to ensure that everyone under 25 with cancer, and their families, get the support they need to thrive, not just survive. As a member of the Finance and Corporate Resources team, you have a fundamental role in helping us to deliver on our promise to support young people and their families to deal with the effects of cancer, both during and beyond treatment.
You’ll be in touch with teams from across the organisation, providing them with guidance and advice on technical problems, helping them to problem solve, so that they can get on with the job of being there for children and young people with cancer. In addition, we are a close-knit team that understands the importance of supporting each other ‘s work and looking after everyone’s well-being.
What you’ll be doing
Responding to requests received at the Technology Service Desk via phone, email, or web submission. Triage and escalate tickets as appropriate
Troubleshooting and providing support for 1st Line IT and Technology issues
Carrying out basic Systems Administration including creating new user accounts and setting passwords
Configuring, updating hardware and software as required, we’ll make sure you are supported with the right knowledge to do this
Supporting the maintenance of an inventory of the charity’s hardware and software assets
Undertaking small projects within IT operating plan/strategic priorities ensuring completion to timescale, scope, and budget
We want to know what project and skill areas you are interested in developing and giving you the opportunity to gain experience in areas of interest
There will be lots going on in this role, so being good at multitasking, prioritising your tasks, and organising well can be extremely useful. In addition, your excellent listening, questioning, and communication skills enable you to have a practical approach to gathering the correct information from those who need our support.
The volunteer that’s right for this role will have a knowledge of and interest in IT, and technical troubleshooting. In addition, they should have a working knowledge of Microsoft Office and Microsoft Windows Operating Systems.
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, sex, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.
At Young Lives vs Cancer, we do not just accept difference — we value it, we celebrate it, we nurture it, and we thrive off it. We positively welcome your application irrespective of your background.