It is fantastic that you would like to find out more about volunteering at St Mungo’s. As a Project Support Volunteer you will be volunteering with and supporting clients for the Rough Sleeping Prevention Service. These clients are street homeless or at threat of being street homeless and will be searching for private rented properties. English may not be their first language and thus their understanding of English is limited. If you have a second language, that would be ideal; but not essential. If you do not, we can train you to use services such as language line to help communicate with our clients.
In this role, you will be supporting us with all or some of the following tasks:
• Supporting clients to look through and apply for Private Rented accommodation options online.
• Assisting case workers and clients in conversation by helping communication via language line, or viatranslation (where possible)
• Translating clients’ personal correspondence into their native language and supporting the client to respond appropriately to it.
• Using Language Line to assist with translation where you and a client
do not share the same language.
• Adhering to St Mungo’s Policies and Procedures at all times.
• Promoting St Mungo’s work in an appropriate manner.
• Actively promoting equality, diversity and inclusion among staff, fellow volunteers and clients.
Location:
- Bristol- Monday afternoons (2pm-4pm) And/Or Wednesday mornings (10am-12pm). Either weekly or every other week on either or both of these days.