It’s fantastic that you’d like to find out more about volunteering at St Mungo’s. Join our A Team at a complex needs hostel in the Speedwell area of Bristol. This role is perfect for someone looking for experience in the sector, before starting a career in a Health and Social Care setting. Support with the day-to-day running of the service, interact with our clients and provide support on the phone.
At St Mungo’s we provide a bed and support to more than 3,150 people in accommodation
each night. As well as accommodation services, we also provide a range of services, such as
running activities, skills and employment training, and tenancy support, to help people at every stage of their recovery from homelessness. At the heart of all of our services is our
commitment for everyone to have a place to call home and fulfil their hopes and ambitions.
What will I be doing?
The role is based on the needs of the project on a day-to-day and ongoing basis, and covers
a range of areas. In this role, you will be supporting us with all or some of the following tasks:
- Reception tasks, such as covering the reception area, handling client and visitor queries and recording information.
- Administration tasks, such as answering the phone, directing calls and relaying
messages. - Ensuring the service is user friendly, welcoming and presentable and that clients feel
supported. - Helping to run and lead on activities and initiatives in the project; accompanying clients to the library, job centre and to local community activities; supporting clients in a range of practical ways under the guidance of keyworkers.
- Supporting staff in the project – this can be carrying out health and safety checks; help with bagging client belongings as they move out and any other general support.
- Adhering to St Mungo’s Policies and Procedures at all times.
- Promoting St Mungo’s work in an appropriate manner.
- Actively promoting equality, diversity and inclusion among staff, fellow
volunteers and clients.
Where/ When will I be volunteering?
- Bristol -1 day per week between 10am – 4pm (Monday-Friday)
After we receive your application, we will give you more information on the exact location and time you’ll need to commit to the role as well as the specific service you’ll be supporting.
Do I need to have specific skills?
- Feeling confident with being the first point of contact for clients, staff, and other professionals.
- Have a friendly personality and the ability to work within a team.
- Have good time management skills and reliability.
- Proficient IT skills, able to use Outlook and support clients to access websites such as
benefit claims. - Client and customer focused.
- A friendly personality, good interpersonal skills, enthusiasm and motivation.
- Willing to learn and develop within the role.
- Collaborative with good communication skills.
- An understanding of the causes of homelessness and its impact.
- Genuine interest in and commitment to St Mungo’s work and client group.
- An understanding of and commitment to diversity & equality.
We particularly welcome applicants with experience of using and moving on from
support services.
What support will I receive in return?
- Our core volunteer training as well as access to further learning and development
opportunities from our specialised Volunteer Services team. - A role induction and role-specific training as well as regular support from your
volunteer supervisor. - Reimbursed volunteering expenses.
- New skills and experience within the largest homelessness services provider -
both extremely valuable if you seek paid employment in the sector. - Professional references after 3 months volunteering.
- A dedicated volunteer services team to support your volunteering.
- Access to our Volunteer Development Pathway to help you to develop the skills
and experience to support your progression.
How can I apply?
Complete our online application form. Or, contact us at volunteer@mungos.org or on 0203
856 6160
https://www.mungos.org/volunteer_vacancy/palliative-care-befriender/
Recruitment for this role may be closed earlier depending on the volume of applications we receive.
Things to remember:
- Please look at the time commitments and locations required for this role and be sure you are able to commit. All of our roles require a 6 month commitment.
- A DBS check will be carried out for this role.