Do you like helping and talking to people? Do you have a few hours a week to spare? Would you like to volunteer from Home? Our volunteers are a lifeline to many families going through a difficult time. Become a Home based Helpline Volunteer and enjoy the experience of helping others as well as improving your own wellbeing. If you are good at listening, can spare a few hours a week, and are PC literate, we want to hear from you. Full training is provided from home, you can volunteer from home if you have a PC/Laptop, headphones and good internet connection. Contact suebe@familylives.org.uk or look at our website https://www.familylives.org.uk/ for more information
Tasks and responsibilities
- Provide emotional support to family members via our free confidential helpline service
- Use the Family Lives support model and tools to provide an empathic telephone ‘listening’ service
- Sign post users to other agencies for information and additional support
- Ensure that all service users receive a high quality experience
- Alert the shift supervisor to any difficult situations
- Maintain confidentiality and adhere to the other policies and procedures of the organisation
- Participate in regular support, review meetings and learning sessions as agreed
- Volunteers will need a Laptop/PC, a headset, fast broadband and a private place to work from home
- We would be looking for volunteers to commit to one four-hour shift per week, plus attending training, practise development groups and review meetings
Skills acquired: Adaptability, Advice & Guidance, Advocacy, Children's Support, Crisis Intervention, Decision Making, Family Therapy, General Administration, Mental Health, Mentoring, Problem Solving, Self Awareness, Teamwork, Time Management