It’s fantastic that you’d like to find out more about volunteering at St Mungo’s. Could you support our clients with basic IT skills? As Digital Inclusion Volunteer you will be leading IT drop-in sessions, providing support for clients in a number of online areas.
While sleeping rough is the most visible form of homelessness, the causes and consequences of having nowhere stable to live are often much more complicated. That’s why we’ve developed a recovery based approach for our clients, focusing on addressing the issues a person faces to help them move on with their lives. A big part of this is encouraging clients to engage with activities, either in the accommodation where they live or through our Recovery Colleges. Activities are often someone’s first step towards thinking about their aspirations and going on to access services for employment and learning. As a volunteer supporting clients to develop their digital skills, you will be doing something simple that makes a really big difference.
What will I be doing?
You will be supporting us with all or some of the following tasks:
- Create and facilitate weekly courses
- Demonstrate free apps and programmes according to the learning needs of our clients.
- Support our clients to set up email addresses and to use video conferencing software
- Share tips for staying safe online
- Update clients on current news stories related to digital technology.
- Deliver sessions on the functionalities of Word, PowerPoint, Excel, Outlook and
Windows. - Use a blended learning approach combining discussions, setting homework tasks,
answering questions. - Prepare your sessions in advance
- Promote the Digital Inclusion programmes available at the Digital Recovery College.
- Adhere to St Mungo’s Policies and Procedures at all times.
- Promote St Mungo’s work in an appropriate manner.
- Actively promote equality, diversity and inclusion among staff, fellow volunteers and
clients.
Where/ When will I be volunteering?
Bristol – 2- 3 hours per week, flexible anytime between Monday-Friday (10am-3pm)
After we receive your application, we will give you more
information on the exact location and time you’ll need to commit to the role as well as the
specific service you’ll be supporting.
Do I need to have specific skills?
- Be creative in your approach to delivering sessions
remotely and provide the highest quality of online
facilitation. - A love of technology and strong IT skills, including Microsoft Office and Windows.
- Be supportive, engaging and empowering with our clients.
- Client and customer focused.
- A friendly personality, good interpersonal skills, enthusiasm and motivation.
- Willing to learn and develop within the role.
- Collaborative with good communication skills.
- An understanding of the causes of homelessness and its impact.
- Genuine interest in and commitment to St Mungo’s work and client group.
- An understanding of and commitment to diversity & equality.
We particularly welcome applicants with experience of using and moving on from
support services.
What support will I receive in return?
- Our core volunteer training as well as access to further learning and development
opportunities from our specialised Volunteer Services team. - A role induction and role-specific training as well as regular support from your
volunteer supervisor. - Reimbursed volunteering expenses.
- New skills and experience within the largest homelessness services provider -
both extremely valuable if you seek paid employment in the sector. - Professional references after 3 months volunteering.
- A dedicated volunteer services team to support your volunteering.
How can I apply?
Complete our online application form. Or, contact us at volunteer@mungos.org or on 0203 856 6160
Things to remember:
- Please look at the time commitments and locations required for this role and be sure you are able to commit. All of our roles require a 6 month commitment.
- A DBS check will be carried out for this role as it is a client-facing role.