Are you calm, collected and happy to chat on the phone? Want to try something new and join a friendly team in 2025? Be part of our volunteer team at the Brislington furniture store! With support from the shop team, you will be the first point of contact for customers, helping them with any phone or online enquiries, arranging collections of donations by our local van teams and explaining our Gift Aid scheme. You will also be using our online collections software to process online customer bookings, with full training provided. This is a busy front of house role for those who are comfortable on the phone and like to be in the thick of it, making a huge difference in helping us source stock to continue funding lifesaving research.
Heart diseases. Stroke. Vascular dementia. Diabetes. They're all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease.
Typical tasks include:
· Dealing with face-to-face, phone and online enquiries, supported by the shop team
· Reception and front of house duties, helping around the cashier desk
· Completing administration procedures accurately, with an attention to detail
· Arranging collections of donations via our local van team
Volunteering with the British Heart Foundation comes with plenty of benefits too…
· A 25% discount on donated goods and 10% discount on New Goods in our shops
· Unlimited, free, and confidential support by Retail Trust
· Access to training and development
· Reasonable travel expenses reimbursed if you undertake a 3 hour shift minimum
· Refreshments available and free available parking on site
· Volunteer certificates, references and long service awards provided
· Access to discounts with other retailers
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.